Please check back regularly as this page will be updated with support resources...
For College of Music Faculty / Staff :
The main route for support requests within the CoM is via the submit a ticket page. Other helpful resources are below:
- UNT's main Zoom page and support contacts: https://clear.unt.edu/supported-technologies/zoom
- Classroom Support's Zoom Tips: https://classroomsupport.unt.edu/zoomtips
Please contact the DSI CLEAR team in the Division of Digital Strategy and Innovation for assistance:
- Monday - Friday: 8:00 a.m. – 5:00 p.m.
- Saturday: 9:00 a.m. – 5:00 p.m.
- Sunday: 12:00 p.m. – 4:00 p.m.
Please contact the DSI Tech team in the Division of Digital Strategy and Innovation for assistance at:
- Phone: 940-565-2691
- Email: email@example.com
- Hours for live phone support:
- Monday-Friday: 7:00 a.m. – 11:00 p.m.
- Saturday: 10:00 a.m. – 6:00 p.m.
- Sunday: 10:00 a.m. – 6:00 p.m.
For Students :
College of Music Student Computer Lab - providing live chat and message support regarding student music software/technology and licensing issues:
- Web: https://it.unt.edu/helpdesk
- Phone: 940-565-2324
- Email: firstname.lastname@example.org
- Sunday: 12 p.m. – 10 p.m.
- Monday - Thursday: 8 a.m. – 10 p.m.
- Friday: 8 a.m. – 8 p.m.
- Saturday: 9 a.m. – 5 p.m.
Unlimited use of SPSS version 26 back to 23 supported:
Information Security: https://itss.untsystem.edu/divisions/mrs/is
Free AntiVirus software available to students, faculty, and staff with a valid EUID (NOTE: this is for personally-owned computers. UNT-owned computers are already setup): https://itss.untsystem.edu/divisions/mrs/is/antivirus-download
UNT Remote Access / VPN Guide: https://itss.untsystem.edu/divisions/ets/esis/datacomm/remote-accessvpn-guide
UNT Central Helpdesk chat link: https://it.unt.edu/helpdesk/chatsupport
List of all IT support areas and contacts: https://hps.unt.edu/covid-19
College of Music's alert information page: https://music.unt.edu/alert-information
UNT Health Alerts page: https://healthalerts.unt.edu