Support Links

Please check back regularly as this page will be updated with support resources...

For College of Music Faculty / Staff :

     The main route for support requests within the CoM is via the submit a ticket page. Other helpful resources are below:

     - UNT's main Zoom page and support contacts: https://clear.unt.edu/supported-technologies/zoom

     - Classroom Support's Zoom Tips: https://classroomsupport.unt.edu/zoomtips

     - Finale and Sibelius help for faculty contact tech support (submit ticket here). Assistance for students is provided through the Lab: https://lab.music.unt.edu

Canvas Help

Please contact the DSI CLEAR team in the Division of Digital Strategy and Innovation for assistance:

  • Hours:
    • Monday - Friday: 8:00 a.m. – 5:00 p.m.
    • Saturday: 9:00 a.m. – 5:00 p.m.
    • Sunday: 12:00 p.m. – 4:00 p.m.

Zoom Help

Please contact the DSI Tech team in the Division of Digital Strategy and Innovation for assistance at:

  • Hours for live phone support:
    • Monday-Friday: 7:00 a.m. – 11:00 p.m.
    • Saturday: 10:00 a.m. – 6:00 p.m.
    • Sunday: 10:00 a.m. – 6:00 p.m.

Teach Anywhere

For Students :

College of Music Student Computer Lab - providing live chat and message support regarding student music software/technology and licensing issues:

     https://lab.music.unt.edu

UIT Helpdesk 

Learn Anywhere

     Unlimited use of SPSS version 26 back to 23 supported:

     https://it.unt.edu/researchappsupport

Information Security:   https://itss.untsystem.edu/divisions/mrs/is

Free AntiVirus software available to students, faculty, and staff with a valid EUID (NOTE: this is for personally-owned computers. UNT-owned computers are already setup):   https://itss.untsystem.edu/divisions/mrs/is/antivirus-download

UNT Remote Access / VPN Guide:    https://itss.untsystem.edu/divisions/ets/esis/datacomm/remote-accessvpn-guide

UNT Central Helpdesk chat link:      https://it.unt.edu/helpdesk/chatsupport 

List of all IT support areas and contacts:       https://hps.unt.edu/covid-19

College of Music's alert information page:       https://music.unt.edu/alert-information 

UNT Health Alerts page:     https://healthalerts.unt.edu